Payments made via APCOA Connect and APCOA ScanPay 
You can request a refund for your unused parking payment or overpayment via one of the two methods below. All refund requests are reviewed on a case by case basis to determine if a refund is due.

Online Form: To submit your refund request please complete our online form here.

Email: Please send your refund request to CSC.Refunds@apcoa.com. 

IMPORTANT: Where possible, please include a copy of your transaction receipt with your refund request to enable Gemini Parking Solutions to review your request as soon as possible.

If you do not have access to your receipt, please provide the first 6 and last 4 digits of the credit/debit card used to make the payment, in the following format ‘123456***1234’.  This will allow us to locate your payment quicker.

If you made payment using Apple Pay, Samsung Pay or Google Pay please provide the last 4 digits of your Virtual Card. This can be found by going into your "Wallet" and selecting the virtual card you used.